Shipping policy
Shipping & Delivery Policy
Thank you for shopping with us! Below you'll find all the details regarding our shipping and delivery process. If you have any questions, feel free to contact our support team.
Processing Time
Orders are processed and shipped Monday through Friday, excluding public holidays. Please allow 1–2 business days for your order to be packed and dispatched. Orders placed after 2:00 PM will be processed the following business day.
Shipping Rates & Delivery Times
We offer the following shipping options:
Domestic Shipping (within [Your Country])
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–5 business days | |
| Express Shipping | 1–2 business days |
International Shipping
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard International | 7–14 business days | |
| DHL / FedEx Express | 3–5 business days |
Please note: Delivery times are estimates and may vary depending on your location and customs clearance procedures.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with your tracking number and a link to track your package. Please allow up to 24 hours for the tracking information to update.
Duties & Taxes (International Orders)
International orders may be subject to customs duties, taxes, and fees set by your country. These charges are the responsibility of the recipient and are not included in the order total at checkout.
Delivery Issues
If your package is delayed, missing, or arrives damaged, please contact our support team at [nourheggy888@gmail.com] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.
Shipping Restrictions
We currently do not ship to P.O. Boxes, APO/FPO addresses, or certain remote areas. If you're unsure about your location, feel free to reach out before placing your order.